Customer Service

Customer Service Commitment

The TOPS ‘WHAT-CAN-WE-DO-FOR-YOU’ attitude toward customer service has proven successful as it projects a positive, professional image to your constituents while it strengthens our relationship as liaison between the Board and the customer. In preventing identity theft, we have implemented the uVision Utility Billing Software Update by Ad Valorem Records (AVR, Inc.). We have also added measures and rules regarding unauthorized employee access to maintain our customer’s privacy.

Response Time

Quick response time to your District’s needs is of great importance to each of us at TOPS. We realize the value of response time at critical moments—when water service is lost, or when the sewer is backed up and potential public health concerns are looming. We realize the value of response time at critical moments, such as the loss of water service, or when a sewer back up occurs and potential health concerns are looming.

During Hurricane Ike, we chose to staff each of our water supply facilities and maintained water service without interruption to all our residential consumers during this emergency event. This also called for continuous generator operations and fuel deliveries.

Water Education

  • How Much Should I Water My Yard?
    Keep your yard healthy and save water in two simple steps.
  • How to Read Your Water Meter
    There are several reasons why you’d want to be able to locate and read your water meter. First, you might be interested in just how much water you use in a day. By reading your meter at the beginning and the end of the day you can compare the two totals tell how much water ...
  • Storm Water Care
    Resources What do you know about Stormwater Pollution (pdf) What you should know about Stormwater Pollution and what you can do to prevent it (pdf)
  • Water Conservation
    Do Your Part to Conserve Water Water your yard thoroughly, but only as needed—usually no more than 1 inch, once a week. Use drip irrigation for plants and gardens, and water early in the morning to minimize evaporation. Collecting rainwater for landscape use is great for the plants and can save you water and money. Install aerators to cut ...